Academic Support Assistant
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Position Overview & Specifications
Following a re-alignment of the way in which we deliver Information Services to Wrexham University's students and staff, an exciting new opportunity has arisen for two, part time, Academic Support Assistants.
The Information Services Directorate provides Digital Developments & Solutions, IT Infrastructure and Cyber Security, and Service Delivery to provide high quality and sustainable platforms, solutions, learning skills and library facilities that support, enable, and enhance the student and staff experience. This is all achieved by embedding the University’s values of being accessible, supportive, innovative, and ambitious in all that we do.
Reporting to the Academic Support Manager, the Academic Support Assistant will help to develop and deliver the academic and library services to staff and students across the Faculties of Art, Science and Technology, and Social and Life Sciences.
The successful candidates will assist the Academic Skills Tutors in the scheduling, preparation, and delivery of one-to-one, group and classroom academic skills sessions, and assist the Academic Support Librarians in ensuring the relevance of learning resources to support staff and students, including the purchasing, receipt and cataloguing of new books, journals and eResources.
Working as part of a small team you will help to meet service targets and deliver appropriate support with a proactive attitude to service delivery and high standards of customer service.
You will need to possess excellent interpersonal and customer service skills and have previously worked in a dynamic learning resources or academic skills environment. Good digital skills including a working knowledge of MS Office is also required, as is the ability to work flexibly to meet deadlines and be professional at all times. The ability to communicate in Welsh is desirable for this post.
Both roles are part time, 3 days per week, and may be subject to job-share arrangements.
If you would like to know more about this role, informal enquiries can be made to Zoe Collyer-Strutt, Academic Support Manager. Email z.collyer-strutt@glyndwr.ac.uk
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Academic Support Assistant roles across Glyndŵr University's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,144 - £26,642 bracket, including retirement vesting and health parity.
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