Customer Service Advisor

Employment Advisor

Salary: £24,000 - £27,000

Location: London

Working hours: Monday – Friday

Job Type: full-time, Permanent

Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.

Why Get Set UK?

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring.

We are a high-performing people services provider, delivering a range of exciting government funded programmes that are aimed at supporting people to find employment and gain qualifications.

Our mission is to support and enable individuals to maximise their employment and career potential.

We are changing the way employers hire by challenging mindsets, connecting them with valuable candidates and empowering our customers to enhance their skills and confidently step back into employment.

Join us and work for a fast- growing company that values people and works for people!

Job Purpose

• To deliver quality welfare to work services to programme participants.
• To ensure compliance with all DWP and ESF contractual requirements throughout the company.
• To work with wider teams to support participant progression.
• To provide outstanding in work support services to optimise job retention and sustained outcomes.
• Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.

Key Responsibilities

• Assess needs and barriers of participants through SMART action plans and needs assessment.
• Source participants from contract award areas via outreach locations.
• Support participants into training and employment.
• Work within Jobcentres and local authority and a range of community associations.
• Track and record customer outcomes and activities on the CRM system.
• Assist customers to become job ready by coaching and providing employer led advice and guidance.
• Work to targets and deadlines as set out by contract profiles.
• Work alongside the Recruitment Managers to support work ready participants into employment.
• Provide ongoing support to participants post recruitment (in work support).
• Signpost participants to a range of organisations to assist with Health, drug and alcohol, housing, and finance advice.
• Deliver a high-quality service in line with Get Set UK’s delivery model.
• Ensure compliance and accuracy with all aspects of service delivery.
• Sourcing employers through a mix of leads and cold calling to generate employment opportunities for customers on your caseloads.
• Create awareness amongst the employers about our company's vision of equal opportunities and values.
• Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
• Provide support to the stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.

Key Skills Required

• Must have proven track record within the employability sector and a minimum of 2 years’ experience.
• Must have strong communication, conflict management and negotiation skills
• Must be resourceful and innovative with a positive outlook
• Must be target driven and confident to work in a target driven environment
• Must be a team player and supportive of colleagues
• Must be empathetic to vulnerable and at-risk adults and have a strong desire to help
• Must be willing to travel for work in and around greater London
• Be able to demonstrate previous experience in a target driven environment.
• Have experience dealing with challenging priority groups.
• Have an employment focused approach to their work.
• Have worked on voluntary and outreach contracts and can quantify this.
• Have worked on ESF and payment by results contracts.
• Can create SMART action plans and conduct individual needs assessments
• Have experience working with the Local Authority and Jobcentre Plus
• Can demonstrate a high level of accuracy and contractual compliance in their previous roles.
• Computer, data entry and MS Office skills

Ideal Candidate

• Will have previous welfare to work experience working on DWP/ESF Funded contracts or having demonstrable set of transferable skills to work in a target driven environment with focus on Quality and Compliance.

Benefits

• Company pension & events
• Flexible schedule; Gym membership
• Private medical insurance; Wellness programs
• Sick pay.

We are a Disability Confident Employer and welcome all applications. We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.’ ‘Our aim is to support and maintain the physical and mental health of all people at work’

Job Types: Full-time, Permanent

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Company pension
• Gym membership
• Health & wellbeing programme
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southwark, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 19/06/2023