Customer Call Handler
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Position Overview & Specifications
Customer Call Handler
Part-Time – Saturdays
(Will require 1 week's training in office Mon-Fri 9-5)
We’re Hiring! Our company is growing really fast, so we’re now looking to expand our Head Office team.
About Solar Fast
We help protect the environment, by making it easier for people to install energy-saving products, such as Solar Panel systems and Boilers. Doing this also helps people save money on their energy bills.
Solar Fast started in 2001 with the idea to future-proof UK homes and be first-to-market with the latest energy-saving products / services, we’re looking for like-minded people, wanting to revolutionise the way in which homeowners use their energy.
You can learn more about the company on our websites: solarfast.co.uk & gasfast.org
The Role
- Contacting customers to explain and confirm any and all information relating to their installation, ensuring they understand what is happening and when
- Checking over all relevant documentation for each installation to ensure it is compliant with EPVS
- Being the first point of contact for customers, representing the Solar Fast brand and leaving a lasting impression
- Help customers and engineers with their queries about ongoing projects (full training provided)
If you are successful you will need to come into the office for 1 week’s training Monday – Friday before beginning the weekend working
Benefits
- You’ll get a good company pension contribution
- Massive discount on boilers, solar panels, and other products/services
- Wellness programmes available
Where’s The Office?
Our office is in Allerton Bywater WF10 2DB. There’s great public transport links, free parking, and a bunch of shops around the corner for those who like to shop on break.
What’s The Work Schedule?
Saturdays 9am – 4pm (Upon completion of training)
How Do I Apply?
Apply on Facebook or email direct to: alison.draper@gasfast.org
Need more information? Call us on 0800 033 7707 or email us.
Job Types: Part-time, Permanent
Part-time hours: 7 per week
Salary: £5.28-£10.42 per hour
Benefits:
- Casual dress
- On-site parking
Schedule:
- Weekends only
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Call Handler roles across Gas Fast's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £10 bracket, including retirement vesting and health parity.
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