Dispute & Claims Supervisor

gap personnel (operating as an employment business) are currently looking for a Dispute and Claims Supervisor to join a busy team in a well-established client based in Newport.

Our client is a busy warehouse distributor, and they are looking for someone to join their team.

This role requires a high level of attention, accuracy and ideally have previous working history in a similar role. The role will be based on site however additional travel to other offices 1 x per month will be required.

We are looking for someone who is highly energised, flexible, self-confident with excellent problem solving/communication skills.

Contract: Permanent Contract

Start date: ASAP

Salary: £31,900-£35,000 (depending on experience) Bonus Opportunities

Shifts: Monday-Thursday 07:30-16:30, Friday 07:30-13:00 (Some flexibility on hours) 37.5 hours +OT

Key Responsibilities:
•Key Contact and Liaison with Credit, AR, Sales, and Third-party suppliers to resolve disputes and help maintain cash flow ensuring that all necessary information is available to relevant staff to enable quick decisions.
•This role will also provide management support as required to the Order Entry and Claims manager and work alongside the reporting analyst to provide accurate data to the business.
•Work with SSC managers and Business leads to meet agreed SLA and KPI’S
•Coordination of all information in relation to types of claims inclusive of but not restricted to markdown, rebates, returns and all other disputes raised internally and externally.
•Accurate information must be maintained, manual (where necessary) and electronic records, databases, computerised information systems and generated reports as required.
•Make informed decisions on how best to handle issues that may arise and record all information relative to an account within the SAP system.
•Create a combination of standard and more complex documents or materials for others, using computer packages/software/ equipment based on a general brief.
•Carry out routine analysis of information, data and/or calculations, identifying issues which require addressing, and presenting results accurately and appropriately.
•Contribute to short-term projects within own area/section or contribute as part of larger Service-wide project teams, to support the achievements of project objectives.
•Communicate and manage third party suppliers as required.
•Ensure that cover is provided, and team are managed effectively in conjunction with Claims manager
•Ensure that company commercial policy and procedures are followed, and that all necessary approval are obtained before Credits / debits are issued to the customer.

Customer Service
•Point of contact for queries, providing information and a range of solutions to choose from, allowing for any potential implications and raising issues of concern. Referring to line manager more complex queries
•Monitor customer feedback and make proposals for improving service through suggestions for changing current working methods, standards (e.g., quality of service, etc) and processes.
•Implement changes to service provision as requested by line management, using discretion and initiative to ensure the service can continue to meet agreed quality standards, guidelines, and procedures.

Planning & Organising
•Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist line management in planning for future work.
•Organise or support events, timetables, meetings, etc and co-ordinate the associated arrangements to ensure activities/events are administered efficiently.

Internal and External Liaison
•Liaise with key contacts in the wider business to support work activities/specific tasks.
•Liaise closely with customers, service providers and others, establishing the most appropriate type of contact (e.g., email, correspondence, face to face, etc).
•Membership of working groups as appropriate.
•Act as a point of referral for others on issues related to the SSC work area.

People Management
•Support the induction of new colleagues by providing basic information on role content and activitiesas requested by line manager.
•Management of specific Key accounts.
•Manage communications where management input is required to resolve disputes from other areas of the business and escalate in correct time frame as required.
•Review Business Process Documents recommend and implement changes as agreed.
•Participate in new and ongoing change projects.
•One 2 One Meetings and talent management within the team
•Work with Order Entry and claims manager on personnel issues and ensuring full cover for the business 364 days per year.

Corporate
•Participate in agreed training activities, to enhance role performance such as updating on health and safety issues or key skills.
•Support the business compliance with the administrative procedures recommend changes as necessary
•Support and actively promote a commitment to the Company’s policies and procedures including those related to Equality, Diversity and Inclusion and Health and Safety.
•Support the values, beliefs and expected behaviours of the Business Leadership and Management Framework.

In addition to the duties listed here, the post holder is required to perform other duties which are commensurate with the role. Such duties will be reasonable in relation to the individual’s skills, abilities, and grade.

Skills:
•Confident & Proactive Thinker
•Ability to plan and organise short term activities and events
•Supportive team player
•Ability to adapt to fluctuating workload and changing priorities
•Ability to speak multiple languages would be ideal but not essential

Benefits:
•Private Healthcare
•Holiday 25 + 1 for Birthday
•Pension Contribution

•Bonus Opportunities

Successful candidates will be a pro-active team worker, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others.

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office 01443 843 499 and the team will help you with your registration.

Closing date 14th July 2023.

gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job.

Job Types: Full-time, Permanent

Salary: £31,900.00-£35,000.00 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person

Reference ID: claimsdisputesupervisor