Call Center Executive-(Urdu and Pashto speaking)
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Position Overview & Specifications
Title: Call Center Executive (Urdu and Pashto Speaking) at FTFT Finance UK
FTFT Finance UK, a leading financial service provider and international money transfer company, is currently seeking a dynamic and customer-oriented Call Center Executive fluent in Urdu and Pashto to join our diverse team.
Key Responsibilities:
- Providing top-notch customer service, handling inbound and outbound calls efficiently.
- Assisting customers with money transfer enquiries, ensuring safe, smooth, and swift transactions.
- Identifying and understanding customers' needs to provide satisfactory solutions.
- Providing accurate information about our products and services, enabling customers to make informed financial decisions.
- Resolving customer complaints or forwarding them to the relevant teams for prompt resolution.
- Logging all interactions with customers in our database accurately.
Qualifications & Skills Required:
- Fluency in Urdu and Pashto is essential, along with excellent English communication skills.
- A minimum of 1-year experience in a customer service or call center role, preferably within a money transfer company or financial institution.
- Outstanding interpersonal skills with the ability to work effectively in a team.
- Strong problem-solving skills, with the ability to address customer concerns efficiently.
- Knowledge of money transfer procedures or a strong interest in the financial industry is beneficial.
- Ability to multitask, prioritise, and manage time effectively.
Why FTFT Finance UK?
- Competitive salary package and benefits.
- Opportunities for professional growth and development.
- A diverse and inclusive work environment.
- The chance to be part of a forward-thinking and innovative team.
If you are passionate about excellent customer service, have a background in money transfer services, and want to advance your career in a supportive and innovative setting, we encourage you to apply.
FTFT Finance UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please note: Only shortlisted applicants will be contacted.
End Date: Applications will be accepted until 30th June 2023.
FTFT Finance UK: Connecting People, Building Trust, Delivering Excellence. We look forward to welcoming you to our team!
Job Types: Part-time, Permanent
Part-time hours: 13.5 per week
Salary: From £12.00 per hour
Benefits:
- Casual dress
- Company pension
- Sick pay
- UK visa sponsorship
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 30/06/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Center Executive-(Urdu and Pashto speaking) roles across FTFT UK Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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