Front of House Team Member

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven will help ensure our customers experience our famous hospitality when visiting our Mason & Rye restaurant in Newcastle!

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.

Please Note: As part of a significant investment in our people, our hourly rate for this role will increase on April 1st 2023 to £10.72 per hour!

Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

If you'd like to learn more about our Mason & Rye restaurants please follow the link below:

https://www.fenwick.co.uk/services/restaurants/mason-rye/ae01f152-02b1-4ed9-8f08-8bef0030bce9

About the Candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…

• A proven track record in a customer-facing role within a similar business – Desirable but not essential
• Barista experience desirable
• A strong interest in premium and luxury brands and retail
• An excellent communicator with strong interpersonal skills

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave (inc bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• Holiday Purchase Scheme - option to buy up to 5 days leave
• Business Dress Loan Scheme - interest free loan to buy clothes for work
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• 'Perks*' - a great way to get discounts, exclusive deals and cashback
• Cycle to Work scheme
• Pension scheme

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution.

Following the success of our 15 own-bought restaurants and valued restaurant concession partners across our 9 stores; our restaurant business offers an un-rivalled dining experience, showcasing our famous Fenwick hospitality.

Job Types: Part-time, Temp to perm
Contract length: 3 months
Part-time hours: 20 per week

Salary: £9.80 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Newcastle upon Tyne, NE1 7AS: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Expected start date: 24/04/2023