Casual Hotel Telephone Operators
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
ESPRIT Spa Recruitment is a small business in London. We are professional and agile.
We are looking for a Phone Operator to join our bank of staff. The successful candidate will be responsible for answering incoming calls, responding to customer inquiries, and providing general information about our products and services. The ideal candidate should have excellent communication skills, be able to multitask and have a friendly and professional demeanour. This is an excellent opportunity for someone who is looking to develop their customer service skills in a fast-paced environment. Potential candidates should be prepared to work nights where needed.
Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Transfer calls to the appropriate department or individual.
- Record customer information accurately and completely.
- Maintain customer records and databases.
- Provide accurate information about products and services.
- Resolve customer complaints in a timely manner.
Pay: £11-£17 per hour inclusive of holiday pay.
Job Type: Zero hours contract
Benefits:
- Company pension
Schedule:
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Casual Hotel Telephone Operators roles across ESPRIT recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £17 bracket, including retirement vesting and health parity.
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