Debt Recovery Specialist

The Enforcement team sits within the Transactional Services Department. The team’s role is to support our Commercial customers who may be struggling to pay and experiencing financial difficulty. Through the management of an inbound phone line, case management and outbound calls, we aim to help our customers out of debt at the soonest possible opportunity based on their affordability.

What you will do…

• Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels.
• Identify, investigate and resolve queries.
• Process and progress accounts through our internal and external debt collection processes
• Process, analyse, cleanse and format data for debt collection purposes.
• Liaising with third party debt companies and solicitors daily regarding customers’ accounts, arranging pre-disconnection visits, processing visit results.
• Liaising with other departments within the company to sort out any issues preventing debt collection.
• Updating database systems and records accurately including external industry bodies.
• Identify bad debt.
• Meeting targets.

You are passionate about helping our customers and can think outside of the box. Reporting into the Enforcement Team Leader, you’ll need excellent attention to detail in written communication together with good listening & verbal communication skills, be able to work on own initiative and as part of a team in working towards own and the team objectives.

Knowledge, skills and experience:

• Previous Energy experience is essential
• Excellent planning and organisational skills
• Excellent objection handling skills
• Excellent computer literacy
• Ability to build rapport with internal and external customers
• Confident and professional telephone manner
• Ability to organise workload and multiple priorities
• Help other departments for debt related matters
• Any other ad-hoc duties as requested by Manager or Head of Department

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2022, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.

Ecotricity is an equal opportunities employer and is committed to providing equality for all