Warehouse and Customer Service Associate
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
Dolma Inc. is a small family, woman, and minority-owned and run business in Redwood City, CA. We deal in artisan-made products and are people focused, not a big corporation.
Our work environment is professional, friendly, and teamwork oriented.
We are seeking a Warehouse And Customer Service Associate to join our team!
You will be responsible for fulfilling orders as well as helping customers, by providing product and service information and resolving fulfillment, shipping, and product issues.
Responsibilities:
- Fulfill orders for wholesale clothing/accessories
- Assist Warehouse Manager in all shipping/packing/customer service related tasks
- Handle customer inquiries and complaints via email and phone
- Provide information to customers about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent attention to detail
- Excellent written and verbal communication skills
- Ability to lift up to 50lbs
- Experience in customer service and/or fulfillment preferred
We are looking for someone with a positive attitude, personal responsibility, flexibility, and integrity, who works well with the rest of our team. We are people focused, not a big corporation. Come interview and get to know our tight-knit team!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Health insurance
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Redwood City, CA 94063: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Warehouse and Customer Service Associate roles across Dolma Inc.'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18 - £20 bracket, including retirement vesting and health parity.
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