Delivery Lead

We’re Dojo Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. Delivery Leads at Dojo are responsible for managing effective delivery of work for their tribe or programme. What you will do:

• Manage end to end delivery of work within their tribe or programme - including planning, scoping, governance, structure and management of the work
• Coordinate with other Delivery Leads in Dojo to ensure effective delivery of cross cutting initiatives through effective risk and dependency management
• Collaborate with the Director of Delivery to continuously optimise and improve delivery ways of working across Dojo
• Work closely as part of the tribe or programme leadership to define the tribe or programme OKRs and success measures, and responsible for enabling effective delivery of outcomes
• Run the relevant governance and structure for the tribe or programme, with responsibility for helping solve blockers, resource gaps and other challenges
• Empowered to make decisions around work sequencing, output quality and coherence of strategy and vision, closely collaborating with the VP of the tribe or programme leader
• Able to get stuck in and coordinate delivery on the ground to ensure work in moving forward, while also seeing the bigger picture and connecting the dots to ensure we are delivering to the overarching strategy and outcomes of the business
• Prepare and manage budgets for delivery initiatives (where needed) in-line with company budgeting process

What you will bring:

• Delivery / Programme management experience - working on large complex initiatives that cut across a Product & Tech organisation
• Delivery management coordination experience across all functions of an organisation, bringing together all the streams necessary to achieve the business outcomes (beyond Product & Tech)
• Experience of working within a delivery framework, and working with others to improve the delivery ways of working
• Experience of working closely with Tribe / Programme / Department level stakeholders, and building strong relationships with CXO level stakeholders
• Understanding of delivery best practices, with experience coordinating effective delivery

Our values At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. Creating a more diverse, equitable and inclusive Dojo Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers. #LI-Hybrid