Sales Helpdesk Administrator

Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.

We’re now recruiting for a Sales Helpdesk Administrator to provide administration support to both our Sales and Fares Helpdesk Teams to allow us to meet our brands commitments to customer service and continue to maximise margins.

This would be an ideal role for someone with great attention to detail and customer focus, looking for their first role in the travel industry.

You can be based at our offices in Leyland, Kingston-upon-Thames. Or at our shop in central London.

Key Tasks

• Running reports, updating & managing spreadsheets for the impact on important booking updates
• Quality checking land only bookings
• Logging of corrupt bookings
• Supporting senior team members with accessing and making changes on airline portals
• Co-ordinating dates and actions for group bookings
• Fixing basic quality control issues such as missing standard remarks /transfer times/visa information and also collating issues for feedback to managers
• Reporting on profit/loss for out-of-date range (ODR) bookings
• Contributing to monthly fares newsletter and the aviation area of our internal Hub
• Actioning task inboxes for sales staff on annual leave

To be considered for this role, we need you to have the following skills, experience and qualifications:

• A passion for travel
• GDS experience and/or travel industry experience preferable but not essential
• Excellent attention to detail
• Ability to communicate on all levels, with good verbal & written English
• Excellent customer service skills
• Able to work under pressure and to tight deadlines
• IT literate – including a good knowledge of Microsoft applications, especially Excel

For more information, please click on the job description below

Travelbag currently operates 6 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group.

Our employees enjoy many benefits including 25 days annual leave (+Bank Holidays), an additional annual leave purchase scheme, life assurance, pension scheme, employee assistance programme, travel discounts, industry/social events, long service awards, low-cost health care for you & your family and a free Taste Card.

Our bright, modern office in Leyland (Lancashire) is just 5-10 minutes from junctions 28 & 29 of the M6. In Kingston, our recently refurbished office is just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.

In the UK, dnata Travel Group’s other brands also include Travel Republic, Netflights and Gold Medal Travel.