Appointment Maker

Weekend Reception

DM Design are a well established and industry leading specialist in the design, manufacture, supply and fit of bespoke fitted kitchens, bedrooms and bathrooms across Scotland.

With 40 years of experience under our belt, an enviable in-house infrastructure and a market leading product, we are the first choice for quality KBB products.

We are now expanding our dedicated and valued team to bring on board a personable and experienced customer service receptionist.

The role will cover the weekend opening hours at our head office Showroom facility in Cumbernauld on Saturday and Sunday.

The hours are 10am until 5pm.

You will be the front of house representative for the company and we truly believe first impressions last.

You will be responsible for meeting and greeting all customers into the business ensuring they feel welcome and greeted with an all important and lasting first impression.

You will look after the customers while they browse the showroom, answer any questions they may have and help them to book an appointment to meet with one of our talented design team.

Additional duties will be computer based bookings, data entry, taking deposits securely through our online portal and ensuring the incoming enquiries database is kept up to date.

You will also call all of our booked appointments to confirm their details and postcode to allow our designers to arrive at their scheduled meetings.

Additional duties may include the use of Teams, Word and Excel.

The salary comes with a bonus earning potential and career progression within the business will be available as your knowledge and passion for the role builds.

An interest in interior design and home décor would be a distinct advantage however this is not essential and full training will be provided.

If you are a real people person with an interest in working for an exciting, fast paced and customer focused business, please send an up-to-date CV with short cover letter to jobs@dmdesign.comto apply.

Marketing Team

DM Design are a well established and industry leading specialist in the design, manufacture, supply and fit of bespoke fitted kitchens, bedrooms and bathrooms across Scotland.

With 40 years of experience under our belt, an enviable in-house infrastructure and a market leading product, we are the first choice for quality KBB products.

We are now expanding our dedicated and valued team to bring on board a personable and experienced marketing assistant.

The position is full time however as we operate seven days per week, we ar elooking for 2 exceptional candidates to job-share the position.

Hours can be a mixture of days Monday to Sunday and a mix of hours to cover 9am-8pm Monday to Thursday, 9am – 5pm on Fridays and 10am – 5pm Saturday and Sundays.

If you have the drive and determination to succeed in a sales and marketing based, target driven environment, and can work between the hours above, we want to hear form you.

Our goal is to make our customer journey a positive, exciting and enjoyable experience.

This starts with the first point of contact and often, this is from our marketing team.

As the first person our customers will engage with, you will be the speaking with customers who have contacted our business and requested a call from us.

A large portion of the job will be spent on the telephone, however excellent written communication skills are also required as meetings and communications via teams, emails and social media work will also be required.

We require the marketing assistant for our team to be an active listener with an ability to think fast and react to customers questions professionally.

Making customer service calls and re-booking appointments for customers will also be a priority task and talking to customers who are considering cancelling orders will also be a part of the role.

The basic salary comes with a bonus earning potential and career progression within the business will be available as your knowledge and passion for the role builds.

An interest in interior design and home décor would be a distinct advantage however this is not essential and full training will be provided.

If you are a real people person with an interest in working for an exciting, fast paced and customer focused business, please send an up-to-date CV with short cover letter to jobs@dmdesign.comto apply

If you have the relevant skills and experience described above and want to join an exciting growing independent company, please forward your CV with a cover letter to DM Design Ltd, 1 Deerdykes Place, Cumbernauld, G689HE, 01236739200 or emailjobs@dmdesign.com

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

Salary: £15,000.00-£25,000.00 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Work Location: In person

Reference ID: Appointment Maker
Expected start date: 29/05/2023