Head of Operations

Head of Operations

About us

Caha! is the car management app that is making life simpler for drivers. As the Head of Operations, you will lead the strategy, and optimisation of all operational activities related to the Caha! product and services with a focus on People, Finance and Customer Operations. You will develop efficient processes that increase results, boost team performance, and ensure customer satisfaction.

You will work in a hybrid environment where you will attend the office 3 times a week in London.

You will report into the CEO for CaHa.

What you'll do:

• Manage the daily operations of the company, including customer operations, finance, hiring and talent development

• Manage our recruitment process and develop an employee onboarding experience

• Oversee the recruitment and training of the customer operations team to ensure they are equipped to deliver outstanding customer service

• Maintain our wiki to ensure accurate documentation of all processes

• Manage relationships with third-party providers and vendors, including DLG

• Oversee the OKRs process and ensure agreement on goals, monitor team performance, provide feedback and support, and ensure team are engaged

• Manage operational budgets and resources to ensure financial goals are met, and model for future growth

• Ensure that all operations follow legal and regulatory requirements.

What you'll need:

• Experience in Operations, Consulting, Finance, Law or HR environment.

• Experience improving operational efficiency

• Knowledge of industry trends, laws and regulations

• Develop solutions

• Experience working in a startup or scale-up is a plus

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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