Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Service Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing with complaints, deal with new or existing order management and product / process knowledge to aid customer buying decisions.
Role responsibilities
- Responsible for being the first point of contact for the business through the telephone, email and our online chat system
- Responsible for investigating and resolving customer complaints/queries
- Responsible for escalating enquiries to the relevant department
- Responsible for communicating with the various couriers to locate packages
- Responsible for checking product availability
- Assisting customers with account creation/registration
- Responsible for the cleanliness of the office area
Candidate profile
- Customer Services experience – desired but not essential
- Competent computer user, including Microsoft Office
- Experience of working as part of a team
- Great communication skills and a professional friendly demeanor
- Must have the ability to multitask and stay organised
- Excellent time management skills
- Impeccable attention to detail
Job Types: Full-time, Permanent
Salary: £10.00 per hour
Benefits:
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 23/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Darts Corner's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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