Night Guest Service Agent
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Position Overview & Specifications
Night Guest Service Agent
Courtyard Oxford South is looking for a Night Guest Service Agent to join the Front of House team. Courtyard by Marriott Oxford South, is a short distance to iconic Oxford and has proximity to Abingdon, Didcot Garden Town, Milton Park, Harwell and Bicester Village.
Night Guest Service Agent (Front Office) – The Role
- Play a vital role in delivering lifelong memorable experiences in our hotel for our guests.
- Work on your own initiative and work closely with the Front office team to create an amazing guest journey.
- Help drive, maintain, and exceed guest experience targets.
- Enable the hotel to be renowned for its guest engagement.
Night Guest Service Agent - Responsibilities
- Set the tone of the guests experience by being the first and last person they see.
- Go above and beyond to ensure a memorable visit.
- Exceptional customer service skills
- Check in, Check out, guest services
- Housekeeping, room service and other requests
- Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Marriott & Hotel Values at every opportunity.
- Night audit, meeting room set up
Guest Service Agent - Person Specification
- Previous guest service experience preferred.
- Passionate about hospitality and guest service.
- A natural guest service person.
- Fun, dynamic, and friendly personality.
- Cash handling experience is useful.
- Desirable experience of Marriott or comparable luxury brand.
Guest Service Agent - Benefits
Be part of a world class collection of hotels and work alongside some of the finest hospitality teams. In addition to the benefits you would expect from being part of a luxury brand, we offer a number of fantastic benefits such as:
- Incentive scheme
- Up to 28 days paid holiday (including public/bank holidays), prorated for part-time roles
- Contributory workplace pension plan
- Discounted Food & Beverage rates in Marriott Hotels and Oxen Bar & Grill
- Free meals & car parking whilst on duty
- Childcare voucher scheme
Social responsibility and eligibility to work statement.
Courtyard by Marriott Oxford South is licensed under franchise agreement with Marriott International, managed by EQ Hotels Ltd and owned by Reef Hotel Estates Ltd. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-24 per week
Salary: £11.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Night shift
Work Location: One location
Reference ID: FO
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Night Guest Service Agent roles across Courtyard by Marriott Oxford South's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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