Patient Experience Officer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The Patient Experience Team is part of the Corporate Nursing Division, who lead a culture of clinical excellence to enable delivery of safe, compassionate care to patients that is evidenced by good outcomes and patient feedback. We listen to the peoples voice to continuously learn and improve. We work in line with the Trust vision, values and behaviours.
We are looking for a tenacious, enthusiastic member for our dynamic team, who will work across the organisation and with relevant stakeholders. The post holder will actively promote and support our strategic aims to ensure high quality services are maintained at all times and that patients have good experience of care that is open, just and fair in its culture. We welcome applications from both Non-Clinical and Clinical colleagues.
This post supports the delivery of the Trusts Complaints policy and procedures and contributes to the wider aims of the Trust regarding Patient Experience.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Patient Experience Officer roles across County Durham and Darlington NHS Foundation Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,392 - £42,618 bracket, including retirement vesting and health parity.
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