Customer Connections Service Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Start date for this role is the end of April 2023
Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?
A little bit about us….
We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full fibre broadband.
After securing a total of £146 million from our investors, we need you to play a part in our ambitious future!
Why join County Broadband….
At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!
We currently offer some great benefits, that are continuously being reviewed!
- Salary of up to £20,319 per annum
- 22 Days holiday, plus bank holidays. Increasing with service
- Private medical cover
- Company bonus scheme
- Eye Care Vouchers
- Company events!
- Company Pension
- Sick Pay
Our exciting opportunity
The role will be key to ensuring all queries within connections are answered in a timely, empathetic manner. Duties include but are not limited to;
- Provide quality support by being engaging, friendly, and confident to help us deliver a first-class end-user experience for our customers.
- Respond to inquiries by phone, email, and through the support ticket system.
- Record all information accurately against the customer record.
- Process orders and book installations with contractors and internal teams.
- Using data to identify customer connections within FTTP village projects.
- Update and maintain the engineering calendar.
- Manage overdue invoices, payment queries, deferral, and extension of contracts
- Maintain customer contact to engage and support customers to complete connectivity Vouchers or company promotions.
- Act as first line support to any contract disputes
Your skills and experience
- Experience in a customer service/call handler role.
- Proven experience in an administrative role
- Computer literate
- Excellent written and verbal communication skills
Apply today to start your next adventure with County Broadband!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Cable, Internet & Telephone Providers
Based on transatlantic hiring benchmarks for Customer Connections Service Support roles across County Broadband's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Cable, Internet & Telephone Providers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,500 - £19,500 bracket, including retirement vesting and health parity.
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