Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Advisor
Monday to Friday 9am to 5pm (35 hours per week)
Salary 19.5k per Annum
We have an exciting opportunity for a Customer Service Advisor to join our Sales Department at Complete Intacare Hygiene Ltd at our office based in Canvey Island
Customer Service Advisor Responsibilities
- Answer and make phone calls and respond to emails
- Process orders and quotes via Sage 200
- Resolve enquiries and complaints
- Build long lasting relationships with customers
- Cross-sell products and services
- Maintain customer records
- Ensure high levels of customer satisfaction
Customer Service Advisor Requirements
- Excellent written and verbal communication skills
- Able to listen, project empathy, and resolve complaints
- Able to meet sales and work quotas
- Be a team player
- Able to organise, prioritise, and multitask
- Positive and approachable manner
This is a maternity contract to be assessed after 12 months
Job Types: Full-time, Temporary contract
Contract length: 12 months
Salary: £19,500.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Canvey Island, SS8 0EQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
Expected start date: 11/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Complete Intacare Hygiene Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,500 - £19,500 bracket, including retirement vesting and health parity.
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