Administrator
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Position Overview & Specifications
Chubb now has an opportunity for an Administrator to join our team in Birmingham (Dudley). The main goal of this role is to provide general administrative support to enable the smooth and effective running of the service team. You will assist the Operations Manager in the provision of a superior level of customer service.
Job Description
- Take calls from engineers and customers relating to enquiries
- Order parts for engineers
- Call customers to book engineer visits
- Update the JD Edwards system with any amendments required
- Support the Operations Manager with any administration requests, such as, placing subcontractor orders
- Manage maintenance contracts ensuring new contracts are processed through to JD Edwards for invoicing, and maintenance engineers are booked
- Deal with customer disputes and contract terminations
Qualifications
- Have a good general background in administration ideally from a service / engineering background
- Be customer focused with extensive phone-based customer service skills
- Possess strong IT skills across Word, Excel and Outlook
- Have strong attention to detail and the ability to multi-task
- Have the ability to prioritise and work well in a fast-paced environment
Additional Information
- Salary dependent on experience
- 25 days holidays plus bank holidays, plus option to purchase additional days
- Company pension scheme
- A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
More about us:
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
We welcome applications from Administrators, Office Administrators, Sales Administrators, Branch Administrators or Receptionists who live within a commutable distance of Birmingham, Dudley, Oldbury, Rowley Regis, Brierley Hill, Kingswinford, Wednesbury, Wolverhampton or Walsall.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Security & Protective
Based on transatlantic hiring benchmarks for Administrator roles across Chubb Fire & Security's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Security & Protective.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13,269 - £17,512 bracket, including retirement vesting and health parity.
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