Venue Receptionist

Job Title – Venue Receptionist

Location – Stamford Bridge

Hours – Full-Time, Permanent

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

About the Team:

Head of Ticketing and Support Liaison Graham Smith heads the department, and also oversees the Supporter services and Reception Teams.

The Ticket office is also home to the Disability and the Supporters’ clubs team, who deal with all ticketing enquiries and processes specific to this area.

What We’re Looking For:

A candidate to meet and greet all visitors across the club’s venue receptions, and to ensure all supporter enquiries are answered accurately, professionally and in a timely manner, including telephone and email enquiries.

Must Haves/qualified by demonstrable experience to the level required:

• Over 18 years old.
• Be flexible to work shifts and match days.
• Proven experience in a front of house reception position.

Nice to Haves:

• Experience of Equality and Inclusion issues.
• Excellent written and oral communication skills.
• Excellent organisational skills, with the ability to priorities workload.

What We Offer:

https://chelseafc.pagetiger.com/benefits2223

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Flexitime

Schedule:

• Flexitime

Work Location: In person