Enforcement Agent (North West)

Salary: £20,000 – £26,000 dependent on experience (realistic OTE 60k)

Location: Field Based – Nationwide

Reporting to: Enforcement Manager

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes.

The role reports to an Enforcement Manager and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

What's in it for you?

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year

Responsibilities

• Attend addresses and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
• Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement and/or signpost to further support channels
• Complete case reports upon request, using company standard reports
• Add notes, photos and fees from each visit to the case management system correctly
• Comply with company and client policies and procedures
• Adhere to National Standards
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
• Use Body Worn Video (BWV) and download footage daily via WIFI
• Participate in training and development as and when required

Personal qualities, experience and skills

• Certificated Enforcement Agent by a county court
• Confident, self-motivated, trustworthy and organised
• Competent computer skills
• Good judge of character
• Being physically able to lift and remove goods
• Have an excellent knowledge of Enforcement Agent regulations
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent people skills
• Excellent conflict management and conflict resolution skills
• Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Job Types: Full-time, Part-time

Salary: Up to £60,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Flexitime
• Free or subsidised travel
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Flexitime

Supplemental pay types:

• Commission pay

Licence/Certification:

• Enforcement Agent Certificate (required)
• Driving Licence (required)

Work Location: On the road