IT Service Desk Engineer
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Position Overview & Specifications
IT Service Desk Engineer - Full time £24,496 per annum, Thornbury
Do you want to be part of a team which is about to embark on an exciting organisation wide project?
Are you interested in keeping ahead of the rest with your technical expertise?
Do you have exceptional customer service skills?
Do you have IT?
If so, then we want to hear from you!
We Are…The Castle School Education Trust
What we do…Support seven schools across South Gloucestershire as part of our Multi-Academy Trust with all of their IT needs
What we can offer…
- Local Government pension with 19% Employer contributions
- Up to 30% discount with Microsoft & Dell
- 25 days holiday plus bank holidays
- Discounted gym membership
- Life Assurance - 3 x Death in Service
- Cycle to work
- Dedicated counselling service
- Commitment to CPD and development of all staff
- Commitment to inclusivity and fostering of diversity
- Values and vision that are lived not laminated
- Open and honest culture
What’s the job…You will be our first line of defence against IT issues. You’ll take calls from our staff across the Trust and work with them to resolve issues in a timely manner, whilst being given the opportunity to expand your knowledge and experience by working alongside your colleagues as we bring CSET IT into the 21st Century!
How to apply…If this sounds like your cup of tea, then please complete an application form. If you would like to know more about the role or us then let us know and we can arrange for you to have a chat with Toby, the Head of IT Services.
Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.
Join us in Providing a Great Education to Every Child
CSET is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our pupils.
Safeguarding Statement:
CSET is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of this commitment any job offer will be subject to child protection screening appropriate to the post, which will include an enhanced DBS check for the children’s workforce and a Children’s Barred List check.
Job Types: Full-time, Permanent
Salary: From £24,496.00 per year
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Service Desk Engineer roles across Castle School Education Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,496 - £24,496 bracket, including retirement vesting and health parity.
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