🟢 Actively Hiring · Posted 25d ago ⏳ Closes in 66 days UK Corridor 🛡️ UK Work Eligibility 🏢 Government

Customer Agent

🏢 Carmarthenshire County Council • 📍 Carmarthen, Wales • 🕒 Sep 14, 2026

Salary Range

£21,575 - £22,369

£1,798 - £1,864 / mo

Career Integrity & Compliance Audit Report

OP-VERIF-95D02143 ✓ Passed Inspection

This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.

✓

Corporate Registration Verified UK Companies House registration standing active

✓

Prevailing Wage Benchmark UK National Minimum Wage & Equality Act 2010 aligned

✓

Zero-Intermediary Direct Pipeline Direct candidate ATS submission. 100% free with zero recruitment charges.

✓

Corridor Right-to-Work Match UK Work Eligibility

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Carmarthen, Wales

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

💰 Transatlantic Compensation Calculator

Compare US ($) vs UK (£) Salary & Net Take-Home Pay

Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.

Open Calculator →

Partner Career Resources • Adsterra Native Ad

Position Overview & Specifications

Vacancy Details

Summary
Salary: £21,575 - £22,369 (Grade D)
Location: County Hall
Region: Carmarthen
Job Type: Permanent - Full Time
Vacancy Group: Chief Executives
Category: Customer Services
Closing Date: 04/06/2023
Date Posted: 19/05/2023
Reference: 3/004654

Description

Hybrid working/multiple locations points throughout Carmarthenshire.
Are you a people person? Do you enjoy helping others?
As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.
We are looking for individuals who are enthusiastic, energetic and self-motivated, that can adapt well to any given situation whilst maintaining the delivery of high-quality customer care.
This varied role means that two days are never the same and we are looking for polite and helpful people to join our team. We adopt a flexible approach to working which involves an element of home working but also a requirement to attend office locations, as requested, to carry out the role and other duties. Previous experience is not essential as we can provide the necessary training.
For an informal discussion please contact Eifion Davies on 01558825267 or email ewdavies@carmarthenshire.gov.uk.
You will need to be able to communicate effectively in Welsh. Support can be provided on appointment to reach this level

Contacts
Contact 1
Contact Name: Eifion Davies
Telephone: 01558 825267
Email Address: ewdavies@carmarthenshire.gov.uk

Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

United Kingdom Right to Work & Skilled Worker Visa Guide

Corridor Intelligence

Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:

🇬🇧 Skilled Worker Visa (Tier 2)

Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.

🏛️ Settlement (ILR) Pathway

Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.

⚖️ Official regulatory reference: UK Visas and Immigration (UKVI) & Home Office Sponsor Register.

Candidate Preparation Blueprint: Municipal Agencies

Recruitment Insights

Based on transatlantic hiring benchmarks for Customer Agent roles across Carmarthenshire County Council's corporate sector, successful applicants typically excel across three core dimensions:

1. Domain Competency

Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Municipal Agencies.

2. Behavioral & Leadership

STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.

3. Compensation Alignment

Total compensation expectation aligned within the benchmarked £21,575 - £22,369 bracket, including retirement vesting and health parity.

📢

Notice a listing inaccuracy or expired link? Help maintain OppaJob's database integrity by reporting discrepancies directly to our desk.

International Career Advisory • Verified Partner Network