Emergency Call Handler

We are looking for some more heroes to join our Careium Family

Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life, and really became their hero?

Are you an enthusiastic, motivated, caring customer focused team player, who can remain calm under-pressure?

We have fantastic opportunities for Emergency Call Handlers to work alongside our dedicated Operations Team handling alarm calls in a 24/7/365 Alarm Receiving Centre supporting a diverse and largely vulnerable customer base.

We have a great culture were we support and celebrate the success of our colleagues. We value our Careium Family, so whether you’re a customer or colleague, you can be assured we are adopting our values into everything that we do!

No two days are the same, so you will never be bored! We’re seeking a team-player who is flexible and can quickly adapt to changing situations with the ability to multi-task effectively. Resilience is crucial and you will need to be comfortable handling emotionally demanding calls to achieve positive outcomes for our customers. You will need to be a quick learner when it comes to systems and be used to working to predefined processes that make sure all our customers are safe and well.

Who we are

We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life.

With a strong presence in the Nordic, Europe & the UK we strive to digitalise the ‘tech-assisted’ living industry making sure our customers feel safe and secure when wearing our device, or using our service. Either way we want them to feel confident that they are in safe hands with Careium.

Our mission is simple: we aim to Be ‘Everyday’ Heroes, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most!

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

We currently have various shifts available with weekly hours of 24,25, 30 and full time (37.5), whether you prefer day, evening, or night work we are interested in speaking to you!

Start Date: 17th April 2023

You will need to commit to an initial 2 weeks' training period (5 full days a week Mon-Fri 9:30 -4:30). This training will take place at our office in Blackburn.

What does a day in the life of our Emergency Call Handler look like?

• Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling next of kin, the emergency services or other support.
• Accurately recording details of all calls received using our computer systems
• Swiftly taking action based on the information provided by customers in traumatic and life endangering situations
• Hand-holding customers through basic troubleshooting checks on alarm equipment and GPS enabled wearable devices to assess faults, where appropriate pass information through to customer services department.
• Monitoring automatic signals from alarms and take action to resolve power or battery issues

What skills and experience are we looking for?

• Comfortable working in a high contact volume environment
• Confident, professional and caring with a patient manner on the telephone
• Ideally experience of dealing with customers
• Experience in using various systems to keep records updated and use of Microsoft Packages
• Flexible and adaptable to change; comfortable dealing with new technology
• The ability to multitask and follow procedures with an inquisitive nature
• Able to demonstrate a high level of attention to detail
• Demonstrate previous experience in a care, customer service or call centre environment (Desirable)

We Offer

In exchange for the very best Everyday Heroes, we offer the following:

• £10.42 per hour increasing to £10.92 after probation period
• Annual leave that increases with length of service
• Sick pay that increases with length of service
• Company Maternity/Paternity Pay
• A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
• Life Assurance, worth 3 times the value of your annual salary
• Pension contributions of up to 6%
• A warm and welcoming, safe environment
• Full comprehensive training
• Free On-Site Parking
• Learning and Development Opportunities
• New Office Facilities

We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch. Please click ‘apply’ today to be considered as an Emergency Call Handler

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible