Academy Delivery Administrator

Grade F - £21,030 (National Framework) or £26,199 per annum (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £529 per annum for those working from home

Contracted Hours: Full time 37 hours per week

Contract Type: Fixed Term or Secondment Opportunity until 31st March 2024

Location: Home-based Flexible with the occasional travel to the Newcastle and Leeds Office

Closing Date: Sunday 9th July 2023 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

You will be a key member of our Learning and Development function, known internally as the Academy team, you will provide essential administration to ensure the successful delivery of the Academy’s learning programmes and events. The role will include responding to enquiries that come into the central mailbox and being that first point of contact for our internal and external customers. It has a focus on supporting and managing the administrative element of programmes, which entails using a Learning Management System, logging and maintaining data and processing financial requests.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring…

An individual who can work independently and as part of a team, you will thrive in a fast-paced environment whilst maintaining exceptional customer service standards for our internal and external customers. Due to the variety of the work you will be able to prioritise tasks based on importance and urgency using your excellent organisation and logical thinking skills.

Your highly collaborative approach and interpersonal skills support an ability to build strong relationships and your excellent communication skills enable you to communicate effectively with colleagues. Evidence of IT skills (All Microsoft Apps) is also essential for this role and an understanding and interest in working on more complex HR platforms would be desirable.

Accountabilities:

. Facilitates an exceptional customer service experience in line with CQC’s values and behaviours.

. Maintains appropriate records and logs to monitor freedom of information requests and customer complaints in accord with the appropriate process.

. Co-ordinate and deliver work of a high standard in accord with Academy procedures, quality standards and service level agreements.

. Administers the ED system in relation to general administrative duties, data input and reporting in accord with quality expectations and academy processes.

. Provides peer support to colleagues including undertaking quality assurance tasks in accord with the Academy quality assurance framework.

. Raise process and manage orders and other financial tasks in accord with the CQC financial regulations.

. Support and maintain the overall Academy delivery plan ensuring it is up to date with existing activity.

. Provide administrative support to senior colleagues including Head of Academy as required.

. Provide identified support to academy events such as conferences and team days.

. Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination.

Essential Skills and Experience:

. Experienced in managing competing and complex priorities, excellent organisation skills and delivering to time.

. IT Skills (Word, Excel, MS Powerpoint essential).

. Excellent attention to detail.

. Good verbal and written communication skills, with the ability to communicate effectively with colleagues.

. Able to present complex information in an easily understood, accessible format, sometimes to tight deadlines.

. Tenacity and drive, maintaining focus and judgement in complex environments.

. Highly collaborative, with strong partnership-building and interpersonal skills.

. Copes with ambiguity and is comfortable working independently in a fluid environment.

For an informal discussion or further information on the role, please contact Debra Thoms, Academy Delivery Team Leader at debra.thoms@cqc.org.uk

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit https://www.cqc.org.uk/about-us/jobs/information-applicants

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can