Escape Room - Games Master

About the Role

Escape is the largest escape room brand within the UK. This role is located at our award winning Can You Escape? location in York. Escape is expanding rapidly and we are looking for part-time Games Masters to work 6-18 hours. Must be available Saturdays and Sundays, as well as able to work occasional weekday and evening shifts.

The role will consist of looking after groups of customers from the minute they enter until the minute they depart. It is a varied role with a number of responsibilities.

• A real, warm, friendly welcome including a pregame group briefing.
• Cover all health and safety aspects and setting the scene for their escape.
• Managing the game to ensure that the escapees gain maximum enjoyment from the experience.
• Team debrief, answer questions and most importantly get a team photo.
• Reset the room ensuring no mistakes.
• General cleaning, which can be extensive to align with HSE guidelines.
• Easy maintenance of some aspects of the rooms.
• Deal with phone and email enquiries, maintain site admin, and interact on social media.
• Undertake training when needed.

What are we looking for?

Customer service skills – You need to be a confident individual who is comfortable speaking in front of groups of up to 18 and holding their attention. You must deliver excellent customer service to all teams.

Autonomy - You must be able to work independently as you will be responsible for the entire site when on occasional weekday solo shifts. You will be trustworthy and will communicate with the team effectively through Slack and Facebook Messenger Apps.

Initiative - You don’t need a great knowledge of puzzles and escape rooms - what you do need though is the ability to think on your feet. Things don’t always go to plan and sometimes you need to come up with solutions quickly.

Attention to detail – This will help you track the progress of the games in play accurately. It is particularly important when setting the rooms up for the next game and ensuring there are no mistakes.

Flexibility – We are potentially open from early morning to midnight 7 days a week depending on our customers’ requests. You need to be available to work evenings and weekends.

Computer skills – Nothing too complicated but you need to be comfortable using Excel, Powerpoint, our booking system, email and social media.

You must be 18+ because we will require you to work alone on occasion.

How to apply

Please send your CV through Indeed and include a cover letter saying why you think you would be suitable for the role and answer the question: what is your favourite board game? Any applications which do not include an appropriate cover letter will be disregarded.

Closing date for applications is Tuesday 14th March, with interviews being held the following week.

Good luck!

Job Types: Part-time, Permanent
Part-time hours: 6-18 per week

Salary: £8.00-£10.65 per hour

Benefits:

• Casual dress
• Employee discount
• Flexitime

Schedule:

• Day shift
• Flexitime
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Asking customer to wash/sanitize hands before and after each game. Enhanced cleaning happening throughout the day.

Application question(s):

• Have you previously played an escape room?
• Are you available to work Saturdays and Sundays?

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 14/03/2023