Handover Specialist

We are currently looking to recruit a Sales Handover Specialist to join our retail sales team at Bury St Edmunds Volkswagen. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service.

Someone who is out-going, energetic, and process-driven.

Experience within the technology industry would be ideal but not essential.

Role & Responsibilities will include:

• Co-ordinating, within the retailer environment only, the vehicle handover process for all new and used vehicles from start to finish.
• Checking vehicles over prior to handover including fuel and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are ready.
• Being prepared and waiting to meet and greet guests for vehicle handover within the retailer.
• To provide a vehicle handover experience that exceeds all customer expectations.
• Presenting personalised handover gifts to customers.
• Arranging, via appointment, a complimentary post-handover invitation back into the retailer to assist with additional technical customer needs
• Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.
• Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.

What we are looking for:

• A well-presented individual who can confidently communicate and build rapport quickly with both colleagues and customer
• Someone with excellent organisational skills who can prioritise tasks and be flexible to ad-hoc requirements and be able to time manage and diarise appointments effectively.
• A team-player.
• Experience of customer handling and telephone techniques and etiquette.
• You will possess a valid UK driving licence

If you are ready for an exciting and rewarding CAREER for 2023 then simply click 'Apply' below send your CV and commence your application process.

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

Job Types: Full-time, Permanent

Salary: £32,000.00 per year

Benefits:

• Company car
• Company pension
• Employee discount
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person