Application Support Engineer
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Position Overview & Specifications
Application Support Engineer - 12 Month FTC
Job Req ID: 16954 Posting Date: 7 Jun 2023 Function: Infrastructure Location: Assembly, Bristol, United Kingdom Salary: Competitive with great benefits Why this job matters Located within BT’s Colleague Services unit, this is an exciting platform operations role in which you'll join a high-profile team of skilled professionals working together to deliver Identity and Access related services to the whole of BT. The platforms you’ll run integrate directly with our HR functions and other major data stores and ensure that new joiners have the access and equipment they need when they join, as well as facilitating the requesting, approval and provisioning of role-specific access for over a hundred thousand employees in every part of the company. We also help keep BT safe by ensuring access rights are revalidated periodically and removed when an employee leaves. What you’ll be doing- Leading key Identity-related operations including access request, approval, provisioning and recertification processes.
- Help new applications get onboard
- Ensuring operational processes comply with audit requirements
- Deployment of new code releases
- Performance and capacity monitoring
- Production and ownership of technical and process documentation
- Pro-active and pre-emptive fault detection, diagnosis and resolution
- Looking for improvement opportunities in the services
- Leadership on championing our customers
- Provide out of hours cover on a rotation basis
- Work experience of writing SQL updates (intermediate-level essential)
- Familiarity with Linux platforms essential
- Good understanding of relational databases and related technologies: e.g. Oracle Db
- Good understanding of Active Directory structures
- Understanding of or experience with relevant IT standards
- Good analytic and problem-solving skills
- Experience working in Identity and Access Management/Identity Governance would be an advantage
- Competitive salary
- 25 days’ annual leave, plus bank holidays, and additional days for length of service
- 10% on target bonus
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- Maternity leave – generous company maternity leave
- Paternity leave – up to 2 weeks paid
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Competitive friends and family discount on EE Mobile
- Access to our brand new, innovative office spaces, including our new office in London which opened this year
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Telecommunications Services
Based on transatlantic hiring benchmarks for Application Support Engineer roles across BT's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Telecommunications Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,915 - £46,856 bracket, including retirement vesting and health parity.
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