Customer Service Agent - 12hr Shifts
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are seeking candidates who want to have a career and just not a job! This role is suited to candidates who are passionate about customer service.
Working for this globally-recognised household name, the successful candidates will operate in a rapid-response fashion to ensure that clients` requirements are dealt with efficiently, accurately, and within deadline.
Our client offers excellent classroom-based training as well as continual on-the-job training and coaching. There is free car parking on site, and kitchen for employees to use in this modern building.
This is a full time, permanent job with an average of 42 hours per week.
The Customer Service Agents work 12-hour shifts and, in week one of the rota, they work 36 hours; and, in week two, they work 48 hours.
This means that you would work 7 days in every 14 which equates to the same as half the year off work!
In return you will join a successful, experienced, vibrant team and be paid a salary of £24,111 per annum.
To apply for this job please send your CV to Colleen Farquharson via the Apply Link
Brook Street (UK) Limited is an equal opportunities employer
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Agent - 12hr Shifts roles across Brook Street's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,111 - £24,111 bracket, including retirement vesting and health parity.
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