Assistant Shop Manager
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Position Overview & Specifications
Job Location: Galashiels
Salary: £20,909 per annum Hours: 35 per week
Contract Type: Permanent
Are you a retail superstar who is passionate about helping make a difference?
The British Red Cross is looking for a dynamic Assistant Shop Manager to join our friendly charity shop team in our Galashiels Shop. This is a fantastic opportunity to further develop your retail skills whilst contributing to our cause of helping people in the local community, across the UK, and abroad.
"I'm not delivering to a profit target to enhance someone's personal wealth - I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
A day in the life of an Assistant Shop Manager will involve:
- In this hands-on role, you will support the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- From working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
- Alongside the shop manager, you will help to create a brilliant shopping environment and provide an excellent customer experience in store.
- Alongside the shop manager, you will help to create a brilliant shopping environment and provide an excellent customer experience in store.
- You will support the manager to oversee a team of dedicated volunteers, supporting their induction, management, and development.
- You’re a retail superstar with the experience and know-how from working in a shop environment.
- You're a people-person who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
- You're commercially savvy who has a good understanding of financial targets and measures, alongside proven IT skills.
- You’re a flexible worker.
In return for your commitment and expertise, you’ll get:
- Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- Pension scheme – We offer up to 6% contributory pension.
- Flexible working – We will do what we can to make sure you work in a way that suits you
- Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
- Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
- Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
Connecting human kindness with human crisis
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Assistant Shop Manager roles across British Red Cross's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,909 - £20,909 bracket, including retirement vesting and health parity.
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