Trainee Sales and Service - Brand Expert
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Position Overview & Specifications
Sytner Harold Wood is looking for a Trainee Sales and Service - Brand Expert.
Your role
This is a unique programme to Sytner, delivered by the BMW Group Training Academy. As a Sytner BMW Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand.
During the first 12 months of this comprehensive training programme, you will be the dedicated BMW Brand Expert, widely known as a BMW Genius. You will have the opportunity to learn and experience everything there is to know about the BMW product range and technology without the requirement to sell. Your role will be customer-focused, creating inspiration and excitement, offering exceptional customer service and personalised care. You will become a certified BMW Product Genius, as well as obtain an IMI Diploma Level 2 in Customer Service with an exceedingly bright future!
You will use your product knowledge and customer experience to promote the benefits and unique selling points of BMW, accessories and vehicle ownership.
This is a full-time role with weekends working on a rota to ensure we provide our customers with the highest possible levels of service.
Your profile
Ideally, you will have previous experience working in retail and be able to maintain exceptional customer care in a competitive environment.
A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service.
This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team. It provides a crucial stepping stone for progression into our Sales or Service operation and gives you the option to develop in the specialism which excites you the most!
Rewards
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events
Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive
Retailer
Sytner Harold WoodLocation
RomfordSalary
Highly CompetitiveStarts
03 May 2023Closes
29 May 2023Brand
BMWContract Type
PermanentHours
Full-timeBusiness Area
Sales / Customer ServiceCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Transportation Equipment Manufacturing
Based on transatlantic hiring benchmarks for Trainee Sales and Service - Brand Expert roles across BMW Group Retail's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Transportation Equipment Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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