Programme Officer

Programme Officer

Job Description and Person Specification

Introduction

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. And in recent months, the need for information to be shared securely and efficiently between health and care services has become even more apparent. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails.

Better Security, Better Care (BSBC) is a support programme to help adult social care providers to store and share information safely through the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.

The BSBC programme supports the sector with resources and assistance to help care providers complete the DSPT. It’s an ambitious programme with the aim that all CQC registered adult social care services will have completed the DSPT. The programme is delivered by a diverse group of care sector organisations, including many local care associations, with colleagues from the NHS, ADASS and local councils also involved. You can find more about the programme here.

The Programme Officer is key in supporting the delivery of the programme and supporting the Local Support Organisations delivering the DSPT across England. He or she will be the first person care providers will reach out to via the phone helpline and will report directly to the Programme Director.

Job Responsibilities:

• Provides support to providers by researching and answering questions, troubleshooting problems.
• Direct questions to the appropriate support organisation if questions cannot be answered by helpline.
• Guide providers on the available support to complete the DSPT.
• Involvement in managing some aspects of social media for the programme.

Essential criteria

• Excellent understanding of customer experience journeys.
• Phone customer experience. An active listener to provide the best solution possible.
• A track record of supporting colleagues and stakeholders in a friendly, courteous and professional manner.
• A high level of personal organisation, reliability and attention to detail.
• A good level of general and IT literacy.
• Experience of using spreadsheets and/or databases.
• Good communication skills.
• Keen interest on social media channels management.

Desirable criteria

• Knowledge of and experience working in the adult social care provider sector.
• Experience of managing systems.
• Experience of customer relationship management or case management software
• Knowledge and experience of data protection, data security and cyber security.

Main terms and conditions

• Part time 25 hours per week fixed term contract to 31st March 2024
• Homebased (United Kingdom) , 25h
• £25,000 - £30,000 pro rata

How to apply

Please submit a CV and a short covering letter to bettersecurity.bettercare@digitalsocialcare.co.uk by Friday 16th of June 23:59pm

If you would like an informal conversation about this role please contact martabascunan@digitalsocialcare.co.uk

Job Types: Part-time, Fixed term contract
Contract length: 9 months
Part-time hours: 25 per week

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday
• No weekends

Work Location: Remote

Application deadline: 16/06/2023
Reference ID: BSBCPROGOFF2022