Spanish Customer Service (Responsible Gambling)

Overview

Operations

Full Time

Closes 29/06/23

Stoke-on-Trent

Full Time

Closes 29/06/23

Who we are looking for

An individual looking to join our Responsible Gambling Support team with a desire to help and support our Spanish-speaking customers.

You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.

Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.

In return, we offer a generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £26,978 per annum upon successful completion of training.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience Exceptional listening skills. Fluent/Native verbal and written communication skills in Spanish. Good communication skills in English. Motivation to put the customer first. Effective problem solver. Passion for adhering to policies and procedures. Willingness to learn. Ability to multi-task; with strong attention to detail. Displays an understanding to customers’ needs. Confident decision maker to support our customers.

Main Responsibilities Providing support to customers who demonstrate signs of problematic gambling. Communicating effectively with our customers in Spanish. Using internal tools to assist and take ownership of customer enquiries. Liaising with internal departments. Escalating queries where necessary. Promoting safer gambling. Awareness of policies, procedures and licensing requirements. Applying self-exclusions to customers’ accounts. Dealing with responsible gambling queries and complaints.

Want to become part of the team? The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility