Fraud and Risk Specialist, Night Shift

Overview

Operations

Full Time

Closes 14/06/23

Stoke-on-Trent

Full Time

Closes 14/06/23

Who we are looking for

A Fraud and Risk Specialist, who will be responsible for delivering an effective risk assessment, protecting the business from financial threats and analysing behavioural patterns and trends.

The Fraud and Risk department is responsible for the prevention and detection of fraudulent activity across all products and managing the risk associated to a spectrum of payment options.

You will have a keen interest or background in fraud, risk and analytics. With your investment, we will provide the opportunities to develop professional skills in a fast-paced and dynamic work environment.

The position is full time, working 7 days on, 7 days off between 20:30 and 08:00, which includes hybrid working following the completion of the training period

In return, we offer a starting salary of £29,978 (increasing to £33,722 upon successful completion of training), bonus scheme, generous holiday allowance alongside other benefits.

The next expected intake for successful applicants will be on is 14/08/2023.

Preferred skills and experience Ability to problem solve and find effective resolutions. Accuracy, consistency and a strong work ethic. Self-motivation and an ability to perform a multitude of tasks in a fast-paced environment, working both independently and as part of a team. Excellent written and verbal communication skills. Strong IT skills and proficiency in Microsoft applications. Experience in a Fraud, Chargeback, Payments or relatable role is preferred. Interest in fraud management and related regulatory requirements including Anti-Money Laundering (AML), Counter Terrorism Financing (CTF) and Know Your Customer (KYC). Experience of Gaming, Casino and Poker products would be advantageous.

Main Responsibilities Analysing alerts in line with our internal risk controls. Assessing the risk of deposit, withdrawal and product activity. Using proactive investigation techniques to identify new and emerging threats. Contacting customers via telephone and email. Providing 2nd line support to the operation regarding fraud and risk related queries. Analysing customer information, betting and gaming patterns and other forms of activity to accurately identify risk behaviours.

Want to become part of the team? The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Health Insurance

Reassurance for your health and wellbeing.

Income Protection

Your income is protected, just in case.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility