Customer Support Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
An exciting and essential role within the organisation has arisen to join our vibrant Customer Support Team! This team are essential to the success of the organisation and ensure we can operate efficiently.
This role will be supporting our retailers on a day-to-day basis and being at the forefront of all impacts on our retailers. You will be aiming to provide solutions and give our retailers the best possible service to help them drive their business and grow their sales.
Your main responsibilities
- Communicating with retailer, sales team, consumer enquiries and queries via online portal
- Front-line telephone-based support
- Log all contacts in our call logging system in line with agreed KPIs
- Working with key functions across the business to resolve queries
- Placing orders into our order capture system
About You
- Exceptional customer service
- Excellent communication skills
- Able to establish and maintain positive working relationships with others
- The ability to prioritise tasks
- Maintain high levels of accuracy and detail
- Strong IT skills in all Microsoft Applications
- You will be a strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit!
What next?
If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!
Job Type: Full-time
Schedule:
- Day shift
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Convenience & Corner Stores
Based on transatlantic hiring benchmarks for Customer Support Advisor roles across Bestway's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Convenience & Corner Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,764 - £22,541 bracket, including retirement vesting and health parity.
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