Operational Account Executive

Job title: Operational Account Executive

Salary; £27,500 Per annum

Location: Hybrid, Home working & occasional visits to local BCA branch

Hours: Full-time, 40 hours per week

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.

Purpose of the role:

With a national responsibility for designated vendor(s), this role will ensure stock is processed by the BCA branch network with complete and accurate descriptions and then allocated into the appropriate sales programme/channel. Effective interfacing with internal stakeholders and regular communication with the vendor throughout the remarketing process will ensure service excellence and market leading performance is delivered for our customers.

Your key responsibilities will be:

• Using stock reports, ensure vehicles have been received and processed efficiently within the BCA branch network. Highlight and escalate necessary actions and issues to ensure vehicles are in a sale-ready status as soon as possible.
• Interrogate reports and other data sources to ensure complete, accurate and high quality vehicle information is captured prior to sale, optimising the remarketing experience/results for buyer and vendor.
• Allocate vehicles into the sale programme according to the vendor requirements, updating internal stakeholders to ensure sales operations run smoothly.
• Lead communications and reporting for vendors to execute their sales plan successfully and provide pertinent feedback into the business that will support customer retention and growth.
• Ensure vehicles are processed, presented and reported within specific customer SLA’s – escalating any issues that will prevent this from being achieved.
• Interface with various stakeholders within the BCA Group to ensure vehicles are processed, offered, sold and dispatched as efficiently as possible.
• Escalate issues and opportunities within the Group to ensure service excellence is maintained or improved for our customers.
• Adhere to process requirements with appropriate recommendations to improve and develop operational efficiencies for BCA, service excellence and market leading performance for customers.
• Achieve operational KPI’s that contribute to the company’s revenue targets and limitation of exposure to unnecessary costs.
• Understand what needs to be achieved each week and uses to do lists and outlook to manage time
• Understand and can demonstrate technical skills required to do their job

To be successful, you’ll bring some of the following experience with you:

• Experience of building and maintaining good working relationships with internal colleagues and customers, across a wide range of hierarchical levels.
• Resilient customer service skills with an ability to resolve local issues quickly and professionally, and know when and where to escalate more complex issues.
• Experience working in a fast-paced business with the ability to work to tight deadlines and correctly prioritise workload.
• A natural ability to consistently deliver high levels of accuracy and performance, through attention to detail and disciplined working practices.
• Computer skills, including good knowledge of Microsoft Excel.
• Experience using core BCA systems
• Experience working within the wholesale automotive industry.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Company Pension Scheme
• Private Medical Insurance (role dependent)
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.