Front of house
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Position Overview & Specifications
Location
Birmingham
Department:
Front of House / Reception
Job type:
Permanent
Salary:
Β£10.42
Job ref:
013190
Published:
15 days ago
About the Role
The rate of pay offered for this role is Β£10.42/hour for over 21s and NMW for under 21s. This role is 24 hours per week and is based at our Brindleyplace club.
We are currently looking for a Front of House Assistant to complement the existing dynamic and motivated team on reception. As this position is Front of House you will need a good understanding of customer service and an ability to be calm when faced with day to day challenges of a busy reception area. As a Front of House Assistant you are likely to be the first person our members and guests see on arrival at that club and as such you must be able to exhibit a warm and friendly welcome.
As part of our service requirement you will be expected to work shifts that will include evenings and weekends, you may also be required to assist in the cafe bar area during busy periods.
We are looking for someone with excellent customer service skills, the ability to stay calm in a pressured situation within a busy department, strong interpersonal skills, good time management and a friendly approachable manner.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
Rewards & benefits include:-
FREE membership to our premium Health Clubs 50% discount in our cafe bar (including on-site Starbucks & Grenade products)
30% discount on spa treatments and 20% discount on products Up to 50% discounted overnight stays at any of the Bannatyne Hotels
Access to our benefits hub including high street and entertainment saving vouchers Refer a friend incentive scheme
Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (Β£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Beauty & Wellness
Based on transatlantic hiring benchmarks for Front of house roles across Bannatyne's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Beauty & Wellness.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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