Customer Service Analyst

About ARU: We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive, and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical, and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.
About the Role: IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff, and other stakeholders as they pursue their studies and work both on-campus and beyond.
This is your opportunity to join our IT support team, delivering a wide range of IT support to our customers and is knowledgeable in triaging incidents and service requests and providing, if necessary, a point of escalation within our team for complex queries.
You will have a degree or be part-qualified in a professional qualification or have an appropriate level of experience. You will have good communication skills and a customer-orientated outlook. As well as a knowledge of a broad range of desktop applications and software tools is essential. Experience of working with computer systems in a corporate environment would be advantageous.
This position will follow either one of our standard shift patterns (to be agreed with successful candidate):

• 7.45am – 4.00pm on weekdays.

• 8.45am – 5.00pm on weekdays.

Our teamwork in an agile manner with a balance of onsite/offsite working.
Informal enquiries can be made to Nader Bu-Rashid, custom service team leader, at nader.bu-rashid@aru.ac.uk
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment. We value diversity at ARU and welcome applications from all sections of the community.
Committed to being inclusive and open to discuss flexible working. Guidance Notes: For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category Technical Vacancy Type Permanent Employment Type Full time Salary From £28,929 Salary To £34,314 Location Chelmsford/Cambridge Faculty/Prof Service IT Services Ref No 2370 Closing Date 30/06/2023