Customer Service Representative
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are now hiring Customer Service Representatives for our busy automotive client based in Newbury. This is a full-time, temp-to-perm position.
The right candidate will be required to work within the Order Management team and be responsible for managing the order to delivery process effectively, ensuring on time delivery is achieved.
Schedule:
- 08:30am to 17:00pm Monday to Thursday
- 08:30am to 13:00pm Friday
Pay:
- £30,000 per annum
Duties include but are not limited to:
- Entry of orders onto the order management system.
- Confirming orders and keeping customers informed of progress as appropriate.
- Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately
- Proactively inform customers of order / shipment discrepancies.
- Build and maintain effective working relationships with key customers to constantly improve information flow.
- Maintain accurate and up to date customer profiles.
- Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.
Requirements:
- Educated to GCSE level – 4 grades C or above including English and Maths
- European language skills are advantageous.
- Good working knowledge and experience of using Order management systems.
- Experience of delivering results through cross-functional working.
- Competent IT Skills.
- Inter-personal skills including excellent communication skills.
- Excellent telephone manner.
- Knowledge of a Customer Service environment ideally within Automotive.
- Self motivated.
- Flexible approach to work.
If you are interested in this position, please apply today with the chance to start immediately or contact our Newbury branch on 01635 937 777 for further information.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors.
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: NEW-CSRN
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Aligra's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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