Reception Manager

Benefits:

Apprenticeship and other development opportunities.

Gym and leisure use.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meal on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Food and Beverage Discount when dining at Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2023, 2024 and 2025 increasing the number of Bedrooms, an additional fine dining restaurant, self-contained Golf facilities, as well an opulent new Spa with state-of-the-art facilities.

Our values: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.

Key Responsibilities of the Reception Manager:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Main duties and purpose of the role:

Reception act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued. Responsibilities are outlined below.

• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required

• Greet guests and visitors warmly and make them feel welcome and attended to
• Show round the areas of the hotel and a bit of history of the hotel to the guests

• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
• Anticipate guests needs to accommodate them and provide an exceptional guest experience
• Traces and making sure guest requests are completed
• Maintain inventory of supplies and order new stock as needed
• Guest care and service including guest check in and check out

• enquiry handling

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.