Customer Service Representative (Custom Clubs)

Acushnet Europe Limited, Europe’s leading golf manufacturer, islooking to recruit a new Customer Service Representative to join our Custom Clubs Team on a full-time permanent basis. The role will be based at our headquarters in St Ives, Cambridgeshire.

Reporting directly to the Custom Clubs Team Leader, you will be responsible for a variety of tasks including, but not limited to the following.

• Answering and processing all customer enquiries professionally
• Operating telephone lines for all customer service areas
• Tracking existing order status and highlighting any issues to the Team Leader
• Ensuring orders are processed correctly and efficiently
• Maintaining optimum working relationship with ASM’s and internal departments
• Customer complaint handling, escalating as needed
• Arranging collections and credits as required
• Supporting departmental projects including order book management
• Following and adhering to all organisational policies, including record retention and health and safety.

So what do you need to be successful in the role?

Excellent communication skills, with a proactive approach and strong attention to detail are essential attributes for this position. With professional administration/IT skills you will have a strong desire to maximise customer satisfaction. You will also be focused, have the ability to cope under pressure, ensure all work is completed in a timely and accurate manner as well as help drive continuous improvement.

The ideal candidate will have had previous experience in a customer support role and will be educated to minimum Grade 4 (C) in GCSE Maths and English or equivalent. Training will be provided on all internal computer systems, but you should have a good working knowledge of Email, Microsoft Excel and Microsoft Word.

Experience or an interest in Golf would be advantageous however this is not essential.

What Can We Offer In Return?

We know that our people drive our business forward. That is why we can offer a competitive salary, holiday that increases with tenure and a contributory pension scheme, and a benefits platform giving employees access to a multitude of additional benefits.

We also have a gym on site (free for all staff), a subsidised restaurant, discounted product, an employee assistance programme for all staff and a Charity, Sports and Social Club - running company events and fundraising for our chosen charities.

Excited to work for us? Then we would love to hear from you! Please enclose a covering letter, stating your current salary, with your application.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.

Job Type: Full-time

Benefits:

• Additional leave
• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site gym
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• St. Ives: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 30/06/2023